Widespread issue: in a data-driven society the presence of isolated data makes it hard for public servants to access and provide the available and transparent information. A Digital Government must ensure a gainful experience for everybody and improve public service efficiency.

Key: build a strong data interoperability foundation to be able to allow further standardization, reuse and management of integrations across government, in a consistent and secure manner using APIs.

Widespread issue: the way governments generate large, monolithic and rigid systems has to be changed. Also, the legacy technologies fit less in the new digital context but are still very important so to deliver the existent public services.

Key: opt for flexible, modular and reusable technology components and platforms to foster an agile environment, where emerging technologies can be used and integrated at scale. Speed up the building of digital services centred on data and user experience.

Widespread issue: ageing infrastructures encounter difficulties in collecting data and operating at high speed while recording high costs of maintaining and it makes it hard for public servants to provide a personalized digital experience to citizens.

Key: enable strong infrastructures and modernize your operations so to adapt and evolve, building your service capabilities based on a cloud operating model.